FAQs
Accepted Payment Methods:
- Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
- PayPal
Will you price match?
Absolutely! See about our Price Guarantee.
What is your return policy?
Gardenmybalcony.com has a detailed Return Policy which is posted online.
How do I place an order?
Ordering Online:
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to cart” button. Once you’re ready to complete navigate to the checkout screen by clicking on the “Checkout” button.
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
Ordering by Email:
If you would like to place an order via email, send us a message at support.gardenmybalcony@chiccommerce.com and one of our staff members will get back to you shortly with a total price (including tax and shipping). Please include the product name and link on our website if possible.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.
Do you charge sales tax?
California requires us to collect sales tax. The appropriate sales tax will be added to orders shipped to any order placed in California.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact support.gardenmybalcony@chiccommerce.com.
How long will it take for my order to ship?
If your order is stock and we process the charges to your credit card it will ship within 3-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address provided at checkout. If you have not received tracking information from us within six business days of your order feel free to follow up with us at support.gardenmybalcony@chiccommerce.com.
How do I check the status of my order?
As soon as your order ships you will receive an email with your shipping information and tracking number. With the tracking number, you can easily track the step by step progress of your order from our warehouse to your door step.
Shipping
Can you ship to an APO Address?
At this time, we are unable to ship to APO addresses. We apologize for the inconvenience.
Can you ship to a P.O. Box?
At this time, we are unable to ship to P.O. Boxes due to the size of our products.
We would be glad to further assist you. Visit us at our contact us page.